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Privacy Policy

Last updated: January 2026

1. Information We Collect

We collect information you provide directly to us, including:

  • Account information (email address, name)
  • Payment information (processed securely via Polar)
  • Usage data (API requests, feature usage)
  • Communication data (support requests, feedback)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns

3. Data Security

We implement appropriate security measures to protect your personal information. API keys are encrypted at rest, and all communications are secured using TLS. However, no method of transmission over the Internet is 100% secure.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting support.

5. Third-Party Services

We use the following third-party services:

  • Polar - Payment processing and subscription management
  • Cloudflare - Infrastructure and security
  • GitHub - OAuth authentication (optional)

6. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics that track you across websites.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through the Service.

Refund Policy

We offer a 14-day money-back guarantee on all premium subscriptions. If you're not satisfied with the Service for any reason, you can request a full refund within 14 days of your initial purchase.

How to Request a Refund

  1. Email us at support@nextlevelbuilder.io
  2. Include your account email and reason for the refund
  3. We'll process your refund within 5-7 business days

Conditions

  • Refunds are only available for the first subscription period
  • Requests must be made within 14 days of the initial purchase
  • Refunds are not available for subscription renewals
  • Abuse of the refund policy may result in account restrictions

Cancellation

You can cancel your subscription at any time from your account settings. Your access will continue until the end of the current billing period. No partial refunds are provided for unused time after the 14-day guarantee period.

Contact Us

For privacy-related questions or to exercise your rights, contact us at support@nextlevelbuilder.io

See also: Terms of Use